LuckyLouis Casino Privacy Policy

At Lucky Louis, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access and use our website at luckylouis.com. By registering an account or continuing to use our services, you agree to the terms described in this document. We encourage you to read this policy carefully so you understand your rights and our obligations.

Who We Are

We are Skill On Net Ltd, the operator behind LuckyLouis Casino, registered in Malta (company number C50024) and holding a valid UK Gambling Commission licence (account number 39326). Our platform is designed exclusively for players in the United Kingdom. As a licensed operator, we are fully committed to protecting the personal data of everyone who interacts with our services — whether you're completing a Lucky Louis casino login, exploring our promotions, or reaching our support team.

Information We Collect

When you register and use our services at Lucky Louis Casino, we may collect the following categories of personal information:

Full name, date of birth, and contact details (email address, phone number)
Residential address and proof of identity documents
Payment information, including details for Visa and Mastercard transactions
Account credentials used during LuckyLouis Casino login
Gameplay data, session history, and transaction records
Device information, IP address, browser type, and operating system
Communications you send to us via live chat, email, or phone
Preferences and settings you configure within our platform

How We Use Your Information

Here at LuckyLouis, we use the data we collect for clearly defined and lawful purposes. We do not sell your personal information to third parties under any circumstances. The primary reasons we process your data include:

Verifying your identity and age as required by UK law and our UKGC licence obligations
Processing your deposits and withdrawals, including those made in GBP
Providing access to our Lucky Louis casino app and web platform on desktop and mobile
Crediting bonuses, including our welcome offer of 100 Free Spins on your first deposit
Administering our loyalty points scheme, Daily Picks, and VIP Lounge programmes
Detecting and preventing fraud, money laundering, and problem gambling behaviour
Complying with legal and regulatory requirements set by the UKGC and other authorities
Responding to your customer support requests via live chat (available 24/7 to registered users)
Sending you relevant communications about our promotions, subject to your marketing preferences

Legal Basis for Processing

Our Lucky Louis platform processes your personal data under the following legal grounds in accordance with UK GDPR and applicable data protection legislation:

Contract performance: Processing is necessary to provide you with the services you have requested
Legal obligation: We must verify your identity, prevent underage gambling, and comply with anti-money-laundering regulations
Legitimate interests: We analyse usage patterns to improve our platform and protect the integrity of our services
Consent: Where you have opted in, we may send marketing communications that you can withdraw at any time

Cookies and Tracking Technologies

At LuckyLouis Casino, we use cookies and similar tracking technologies to enhance your experience on our site. These tools help us remember your preferences, keep you logged into your account, and analyse how our platform is used. When you first visit our website, we will ask for your consent before placing any non-essential cookies on your device. You can manage or withdraw your cookie consent at any time through your browser settings or our cookie preference centre.

Data Sharing and Third Parties

We at LuckyLouis Casino work with a number of trusted third-party service providers who support the delivery of our services. These partners include payment processors, identity verification providers, game suppliers such as Big Time Gaming, Playtech, NetEnt, Play'n GO, and others, as well as IT infrastructure and analytics companies. All third parties we engage are bound by strict data processing agreements and are required to handle your information in compliance with applicable data protection law.

We may also be required to share your data with regulatory authorities, law enforcement agencies, or the UK Gambling Commission where we have a legal obligation to do so.

Data Retention

We retain your personal data for as long as your account remains active and for a defined period afterwards, as required by UK law and our regulatory obligations. In most cases, we are required to keep certain records for a minimum of five years following account closure. Once the applicable retention period has expired, we securely delete or anonymise your data.

Your Rights

Under UK data protection law, you have a number of important rights regarding the personal information we hold about you. These include:

The right to access the personal data we hold about you
The right to request correction of inaccurate or incomplete data
The right to request erasure of your data in certain circumstances
The right to restrict or object to certain types of processing
The right to data portability, where technically feasible
The right to withdraw consent for marketing communications at any time
The right to lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us via our 24/7 live chat or by emailing our support team. We will respond to all verified requests within the timeframes required by law.

Security Measures

We are committed to protecting the personal data you entrust to us. Our LuckyLouis platform employs industry-standard security measures, including SSL encryption for all data transmitted between your device and our servers, secure storage systems, and strict internal access controls. Only authorised personnel are permitted to access your personal information, and all staff are trained in data protection responsibilities.

Minors

Our services at LuckyLouis Casino are strictly intended for individuals aged 18 years and over. We do not knowingly collect or process personal data belonging to minors. Age verification is a mandatory step in our registration process. If we become aware that we have inadvertently collected data from someone under the legal age, we will take immediate steps to delete that information and close the associated account.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we make significant changes, we will notify you via email or a prominent notice on our website. Your continued use of Lucky Louis Casino following the publication of an updated policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically.

Contact Us

If you have any questions or concerns about how we handle your personal data at LuckyLouis, or if you wish to exercise your data protection rights, please do not hesitate to reach out. Our support team is available 24 hours a day, 7 days a week via live chat for registered users, and you can also contact us by phone or email. We take all privacy-related enquiries seriously and will do our best to resolve your concern promptly.

Content updated: July 13, 2026